Refund policy
Our return policy
We offer a 30-day satisfaction guarantee on all Velōr products. If you're not satisfied with your purchase for any reason, contact us within 30 days of your delivery date and we'll issue a full refund — no complicated process, no restocking fee, no interrogation.
You don't need to return the product. We trust you.
How to request a refund
- Email us at support@velör.com with your order number and a brief note about what happened
- We'll confirm your refund within 1 business day
- Refunds are processed back to your original payment method within 5–10 business days
That's it. No return label required, no sending things back.
What we cover
- Product didn't work for you — refund, no questions
- Product arrived damaged or incorrect — refund or replacement, your choice
- Order never arrived — refund or replacement, your choice
- Changed your mind before the order shipped — full cancellation and refund
What we don't cover
- Orders placed more than 30 days ago
- Refund requests where we have reason to believe the policy is being abused
Exchanges
We don't process formal exchanges, but if you'd like to try a different SKU, simply request a refund and place a new order. If you'd like help choosing a product, email us first — we'll point you in the right direction.
Damaged or defective products
If your product arrives damaged, opened, or defective, email us a photo and your order number. We'll send a replacement immediately at no cost.
Allergic reactions
If you experience a skin reaction, discontinue use immediately. Consult a healthcare professional if the reaction is severe. Email us — we'll issue a full refund and take the feedback seriously to improve our formulations.
Hey Man LLC support@velör.com